Our Company is a BPO (Business Process Outsourcing) provider in USA, Canada, Australia & UK offering world class offshore outsourcing services. We specialize in IT enabled services, back office outsourcing services and business process outsourcing solutions, guaranteed to cut costs and improve quality. We believe that at the center of every business is the customer. We firmly believe that service delivery is more critical to us than Customer Acquisition. We offers the satisfaction that comes from working with a technologically sound business partner who is committed to continually investing in people, processes, infrastructure and facilities, ensuring the highest level of performance.
CUSTOMER CARE & RETENTION SERVICES
"Customer Care Representatives are the front-line image of every company" Our skilled representatives specialize in developing and maintaining the relationships our client's value. Customer care programs vary depending upon each company's specific goals, but often include services such as customer development, as well as outbound and inbound calling campaigns. CONNECTRITE BPO has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, retaining current customers, delivering notifications and conducting market research or satisfaction surveys. All programs include specialized training so that every representative is a seamless extension of the client. Customer care representatives are the front-line image of every company and our professional customer service specialists give our clients access to the highest quality image without the capital expense.
"Our Company is knowledgeable in all components of technical support and help desk related service requirements" In support of the increasing dependence of consumers and businesses on technology, prompt and accurate responses to technology complaints, product-related support issues, and service related concerns has become a cornerstone to maintaining high customer satisfaction and achieving retention goals. Our highly trained support staff is adept at troubleshooting, evaluation and escalation procedures. Whether it's a question regarding an internet service subscription or a hardware related issue, CONNECTRITE BPO has technical support professionals available to assist any level of user.
"Our Company is knowledgeable and experienced to turn call flow into cash flow "
We publish, display and mention your phone numbers in catalogs, direct mail, emails, faxes, print ads, on websites and in spots to generate orders and leads. Cross-sell/up-sell callers to boost revenues. Make your CRM strategy gain results by presenting targeted offers on inbound telemarketing calls. These include:
- Order taking and processing
- Product inquires
- TPV (Third party verification)
- Help Desk
- Customer service and care
- Pre/post sales service
- Level 1 and 2 Tech Support
- Credit card activation
We call customers and prospects to sell products and services, generate and qualify leads, prompt them to visit stores and showrooms and set appointments. Give existing buyers heads-up on hot deals. Turn outbound customer care calls into outbound telemarketing calls by cross-selling/up selling targeted offers.
We have the capacity to handle the following workload of clients in various departments. These departments in turn liaise with the respective project leader to ensure a smooth running operation. Our operations as regards the IT enabled solutions and services are run at the production floors. The IT team handles the connectivity on-hand 24 hours a day, 7 days a week.
- Lead generation
- Market research
- New services and products to existing customers
- Custom order processing
- Customized reports
- Quality Assurance
- E-mail follow-up
Data Entry Department
At present, we can handle 1000 forms per day. The capacity can be enhanced as per the clients' requirements in a phased development process. Individual Productivity: Each agent keys in 300 charges with 0% error rate, we work on two-shift basis to achieve 100% capacity utilization.
Turnaround Time (TAT): All charges are accomplished within the agreed turnaround time with the client, which is generally 24 or 48 hours. Audit/Review: Quality is ensured through implementation of rigorous two-tiered audit/review process. Each agent reviews 100% work at the time of keying in the charges to enter correct information.